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SCHED* SXSW 2011 has ended
Monday, March 14 • 3:30pm - 4:30pm
OMG, My Customer’s Pissed and Uses Twitter

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Too many customers are sitting listening to hold music waiting for their problem to get resolved. Instead of stewing privately they are now airing their grievances publicly. To anyone and everyone that will listen. The BP oil spill and Toyota recalls have showed us how people are using social media tools to give pissed off customers a new voice – and it’s a megaphone. Knowing your customer and understanding how to address everything from a crisis to the everyday question quickly and effectively is critical. Learn about some of the biggest flubs from 2010, how the ball was dropped and what could have been done differently. Don’t make the same mistakes they did. Learn how not to mess up.
http://schedule.sxsw.com/events/event_IAP6415

Speaker
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Rob LaGesse

Dir of Media MktgRackspace Hosting


Monday March 14, 2011 3:30pm - 4:30pm
AT&T Conference Center, Room 203 1900 University Avenue

Attendees (0)