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Monday, March 14 • 11:00am - 12:00pm
The Legal Ramifications of Saying “I’m Sorry”

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Is your legal team hindering your social media success? Is someone redlining every blog post, tweet, and comment you compose, costing you valuable time, sterilizing your messages, and taking the “social” out of “social media?” In a court of law, is there really a difference between the words “I’m sorry” and “I regret?” Join a panel of career apologists and apologetic lawyers to understand what the legal risks of saying “I’m sorry” really are, how companies like Southwest Airlines get away with it every day, and how to craft an air-tight apology.

avatar for Paula Berg

Paula Berg

Digital Media LeaderLinhart PRPaula Berg is the Digital Media Leader at Linhart PR, a national public relations and corporate communications counseling firm based in Denver, CO, where she specializes in social media strategy, integration, infrastructure, and crisis management. Paula... Read More →

Margaret DiBianca

Young Conaway Stargatt & Taylor
avatar for Daniel Goldman

Daniel Goldman

Legal CounselMayo ClinicDan is in-house counsel at Mayo Clinic and the legal advisor for Mayo Clinic’s industry-leading social media efforts, including the Mayo Clinic Center for Social Media, and the Center’s Social Media Health Network, and is also a member of the Center’s... Read More →
avatar for Chris Morran

Chris Morran

Senior EditorConsumerist.comSenior Editor at Consumerist.com, where he covers everything from health care reform to fast food to the mortgage crisis. Has also written for Huffington Post, Advertising Age, Time.com, USA Today, numerous celebrity websites and magazines... and Hamptons... Read More →
avatar for Fred Taylor

Fred Taylor

Sr MgrSouthwest AirlinesFred Taylor, Jr. Senior Manager Proactive Customer Service Southwest Airlines Keeping a finger on the pulse of Southwest Airlines’ daily operations and making sure their Internal and External Customers are on the same page is a way of life for Fred Taylor... Read More →

Monday March 14, 2011 11:00am - 12:00pm CDT
Austin Convention Center, Ballroom F

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