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SCHED* SXSW 2011 has ended
Sunday, March 13 • 12:30pm - 1:30pm
Social Hotline: How Social Media Impacts Crisis Communications

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Social media has become a critical channel for organizations to plan and communicate with customers or communities in times of crisis, but these efforts often fall flat or are overshadowed by an explosion of conversations. Whether flooded with inquiries on Facebook and Twitter, or proactively communicating or monitoring across social channels for important updates, organizations need strategies and technologies that will effectively scale and integrate with all other business touch points. This panel will highlight examples of crisis communications harnessing social channels done right (and wrong).
http://schedule.sxsw.com/events/event_IAP7178

Speaker
avatar for Dave Carroll

Dave Carroll

CEO | Big Break Enterprises Inc | Dave Carroll Singer-Songwriter President: Big Break Enterprises Inc Dave Carroll is a Canadian singer-songwriter best known for his trilogy of YouTube videos: “United Breaks Guitars”. When United Airlines baggage handlers damaged his Taylor guitar... Read More →
avatar for David Vap

David Vap

Chief Solutions Officer | RightNow Technologies | A 17-year veteran to the technology industry, David is the Chief Solutions Officer at RightNow Technologies. David is responsible for the entire RightNow solution including products, partners, best practices, and the five Centers of... Read More →


Sunday March 13, 2011 12:30pm - 1:30pm
Hyatt, Hill Country CD 208 Barton Springs Rd

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