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Sunday, March 13 • 11:15am - 12:15pm
Social Customer Service in Real-Time

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Social strategy is quickly stretching across various areas of organizations, landing anywhere from customer support to marketing and more. The reality is that customers and prospects are talking about your brand right now, on social platforms like Facebook and Twitter. Find out how brands are adapting quickly, and addressing customer inquiries in a timely manner in a variety of industries, resulting in better organic word-of-mouth recommendations and more.

avatar for Chelsea Marti

Chelsea Marti

PR/Social Media MgIntuit Inc/TurboTaxWith a passion for the cross-section between digital strategy and communication, Chelsea Marti is currently PR & Social Media Manager for TurboTax. As a part of the Intuit Inc. Consumer Group since 2008, Marti has worked on PR and social media... Read More →

Sunday March 13, 2011 11:15am - 12:15pm CDT
Austin Convention Center, Ballroom E

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