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Saturday, March 12 • 12:45pm - 1:45pm
Can Government Teams Make Government Services More User Friendly

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Increasingly, Web Teams and developers are finding themselves closer to customers than ever before as websites become the primary, public-facing entities of most organizations. Keeping the customer at the front of the line can be a challenge for teams not specifically trained or oriented for such considerations. The growth of mobile platforms is also driving more solution-based customer interactions online, forcing web teams to become more customer solution-oriented as the demand for immediate, real-time solutions increases. The Texas Comptroller’s website serves about 25 million page views each month from taxpayers seeking information, conducting business, and completing task-based forms and other tasks, putting our web team on the frontline of user advocacy. This panel will explore how web teams can adapt as user advocates with a focus toward customer service needs, while also managing the structural and technical integrity of web sites and databases.
http://schedule.sxsw.com/events/event_IAP6854

Speaker
avatar for Drew Scherz

Drew Scherz

Web Team LeaderTexas Comptroller of Public AccountsDrew created the comptroller’s Window on State Government as a bulletin board system in 1992 and now leads the Web Team that oversees the award-winning Web site which has over 25 million page views per month. A 30-year veteran of... Read More →


Saturday March 12, 2011 12:45pm - 1:45pm CST
Austin Convention Center, Ballroom E

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