SCHED* SXSW 2011 has ended
Back To Schedule
Saturday, March 12 • 12:45pm - 1:45pm
Can Government Teams Make Government Services More User Friendly

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Increasingly, Web Teams and developers are finding themselves closer to customers than ever before as websites become the primary, public-facing entities of most organizations. Keeping the customer at the front of the line can be a challenge for teams not specifically trained or oriented for such considerations. The growth of mobile platforms is also driving more solution-based customer interactions online, forcing web teams to become more customer solution-oriented as the demand for immediate, real-time solutions increases. The Texas Comptroller’s website serves about 25 million page views each month from taxpayers seeking information, conducting business, and completing task-based forms and other tasks, putting our web team on the frontline of user advocacy. This panel will explore how web teams can adapt as user advocates with a focus toward customer service needs, while also managing the structural and technical integrity of web sites and databases.

avatar for Drew Scherz

Drew Scherz

Web Team LeaderTexas Comptroller of Public AccountsDrew created the comptroller’s Window on State Government as a bulletin board system in 1992 and now leads the Web Team that oversees the award-winning Web site which has over 25 million page views per month. A 30-year veteran of... Read More →

Saturday March 12, 2011 12:45pm - 1:45pm CST
Austin Convention Center, Ballroom E

Attendees (0)