SCHED* SXSW 2011 has ended
avatar for Colin Shaw

Colin Shaw

CEO, Founder
Beyond Philosophy
Colin Shaw is a successful entrepreneur and author of three international best-selling customer experience books: Building Great Customer Experiences (2002); Revolutionize Your Customer Experience (2004) and The DNA of Customer Experience: How Emotions Drive Value (2007) and is a co-author of the latest book, Customer Experience: Future Trends & Insights (Oct 2010).

My Speaker Sessions

Saturday, March 12

3:30pm CST